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Skynet
Open Internet Policy Statement
(as of February 2019)

Skynet (“Skynet,” “we,” “our,” or “us”) provides Internet access services to nearly 5,000 residential and commercial subscribers in Texas.  We are committed to providing our Services as an open platform for innovation, investment, job creation, economic growth, competition, and free expression.  Skynet also supports the following Net Neutrality principles:

 

This Open Internet Policy Statement sets forth certain information regarding the policies and practices of Skynet and how we manage our networks for residential and business broadband internet access service. This Open Internet Policy Statement is a supplement to and is incorporated by reference in the various legal terms and conditions of our Services, which are found on our (Hyperlink Skynet) Policies and Agreements page, including but not limited to Skynet’s (Hyperlink Skynet) “Acceptable Use Policy.”  In the event of any inconsistency between this Open Internet Policy Statement and the Service Agreements, this Open Internet Policy Statement shall control.

Skynet’s broadband access service is a fixed wireless service.  Generally, given the nature of fixed wireless services, certain circumstances may affect the speed and quality of the service, including but not limited to foliage, line-of-sight obstructions, the distance between a subscriber’s premises and the transmission point, as well as the subscriber’s connection of multiple devices to a Skynet Network.  Although we have engineered Skynet’s network to provide consistent high-speed data services, some network management for these scenarios is required in order to provide the best online experience possible for all of our subscribers.  Very heavy data usage by even a few subscribers at times and places of Skynet’s network can affect the performance for all subscribers.

I. NETWORK MANAGEMENT PRACTICES

A. Blocking: Other than reasonable network management practices disclosed below, we do not block or otherwise prevent a subscriber from accessing lawful content, applications, services, or your use of non-harmful devices.
B. Throttling: Other than reasonable network management practices disclosed below, we do not throttle or otherwise shape, slow, degrade or impair a subscriber from accessing lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device. All lawful Internet use is handled identically.
C. Affiliated Prioritization: We do not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit any of our affiliates, defined as an entity that controls, is controlled by, or is under common control with Skynet.
D. Paid Prioritization: We do not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.
E. Congestion Management: Our Services are provided on a “best efforts” basis and our congestion management practices are in place to ensure that all subscribers experience as high quality a service. If our Network experiences congestion, it is typically between 7:00 pm and 11:00 pm local time. Skynet may allocate and direct traffic through redundant links in order to compensate for increased demand in the event network congestion occurs.
F.  Application-Specific Behavior: Subject to the qualification that Skynet may reasonably limit or rate-control specific or classes of applications, or other specific protocols or protocol ports as set forth below, Skynet generally treats all lawful applications identically. However, we reserve the right to block or limit access to any applications, ports, or protocols that we determine, in our sole and reasonable discretion, may expose any Skynet Network to potential legal liability, harm any Skynet Network or otherwise interfere with or impair the experience of other subscribers on Skynet Networks.  Skynet Networks also may not support certain high-bandwidth video and voice applications, or peer-to-peer applications that carry unlawful or harmful content/software.
G. Device Attachment Rules: Generally, you do not need approval to connect a third-party device to a Skynet Network. Skynet does not limit the types of devices that can be connected to any Skynet Networks, provided they are used for lawful purposes and do not harm a Skynet Network, violate our Service Agreements, or harm other users of Skynet Networks. However, if we determine, in our sole and reasonable discretion, that the connection of a particular type of device to any Skynet Network negatively impacts other users or the Skynet Network, or may expose us to potential legal liability, we reserve the right to limit or restrict subscribers’ ability to connect such type of device to Skynet Networks.  If you need technical support services to assist you in the installation and configuration of third party devices; please contact us.  Depending on your level of service and your specific Service Agreement, there may be an additional monthly fee for our IT support services.
H. Security: Skynet has taken reasonable physical, technical and administrative safeguards to protect the integrity and operations of Skynet Networks and our subscribers from malicious and unwanted Internet traffic. We monitor the Skynet Network for security threats and may prohibit certain activity on Skynet Networks that we may deem, in our sole and reasonable discretion, poses a potential risk to any Skynet Network and/or to other subscribers.  Triggering conditions include but are not limited to denial of service activity, IP address or port scanning, excessive account login failures; or certain Internet addresses that are disruptive, malicious and typically persistent.  If we notice excessive subscriber connections, including but not limited to Wi-Fi connections, that are harmful or are commonly used to disrupt the normal use of any Skynet Network or use by other subscribers, we will attempt to notify the subscriber to work collaboratively to remedy the issue to the extent possible; however, we reserve the right as a reasonable security practice, without advance notice, to block any subscriber traffic, ports, protocols, devices, or applications (such as peer-to-peer applications that may carry malicious software or are known to be problematic) that we determine, in our sole and reasonable discretion, may cause harm to any Skynet Network or to other subscribers, or may expose us to potential legal liability.


II. PERFORMANCE CHARACTERISTICS AND COMMERCIAL TERMS

Specific service fees and rates for an individual subscriber are set forth on the subscriber’s monthly invoice. Various information regarding our Services, including additions, changes or modifications are also publicized on the Skynet Website at www.skynetwisp.com.

A. Service Description and Terms: Links to a current description of the categories of Internet access service offered to residential and business subscribers are available below, including service terms, expected and actual access speed and latency, and the suitability of the service for real-time applications. The service terms of our Services are subject to change at any time.

i. Residential Services:

 i. Broadband Internet Terms and Conditions of Service (Hyperlink Residential Contract)
ii. Skynet Router Rental Agreement (Hyperlink Router Rental Agreement)

ii. Business Services:

i. Commercial General Terms and Conditions (Hyperlink Commercial Contract)
ii. Enterprise Service Level Agreement (Hyperlink Enterprise SLA)
iii. Dedicated Internet Access Agreement (Hyperlink Dedicated PTP Agreement)

B. Service Pricing and Fees: Skynet offers a range of service plans and special promotions throughout the calendar year for both residential and business subscribers. Pricing for our Services are subject to change at any time.

C. Network Speeds: Skynet offers a range of download speeds to residential subscribers varying from 1.5 Mbps to 15 Mbps.  The network is designed to support these speeds to help ensure that every subscriber receives the speeds to which they have subscribed. Skynet however cannot guarantee speeds at all times, as there are many factors and conditions beyond Skynet’s control that can affect internet performance.  Some of these external factors and conditions are:

i. Performance of subscriber computer and/or router
ii. Type of connection to Skynet. Customer Premise Equipment (i.e., Wi-Fi)
iii. Congestion of web sites and services on Internet
iv. Website or service limiting speeds on the Internet
v. Internet and equipment performance outside of the Skynet Network

Skynet internet packages are advertised as “up to” certain speeds reflecting performance under ideal conditions.  Without purchasing an expensive “dedicated” Internet connection, no Internet Service Provider can guarantee package speeds at all times.

D. Impact of Non-Broadband Internet Access Service Data Services (also known as “Specialized Services”): Skynet does not offer Specialized Services to subscribers that will affect the last-mile capacity available for, and the performance of, our broadband Internet access Service offering.

E. Acceptable Use: As set forth in the Service Agreement, all of Skynet’s service offerings are subject to the Acceptable Use Policies (“AUP”) section of the Service Agreement, which we may from time to time revised. The AUP is available here (Hyperlink Skynet AUP)

F. Privacy Policy: Skynet’s current Privacy Policy is available here (Hyperlink Skynet Privacy Policy)

G. Redress Options: Skynet endeavors to respond to all subscriber concerns and complaints in a timely and fair manner. We encourage subscribers to contact us at 281-293-7900, or support@skynetwisp.com, or U.S. postal mail to discuss any complaints or concerns they may have. Our postal address is 6630 FM 1463 RD. Suite B500 #255 Katy, Texas 77494.

H. Disputes and Arbitration: The Service Agreement requires the use of arbitration to resolve disputes and otherwise limits the remedies available to subscribers in the event of a dispute.

III. FCC REQUIREMENTS AND COMPLAINT PROCESS

The Federal Communications Commission (“FCC”) has adopted rules to preserve the Internet as an open platform (“Rules”).  Information regarding these Rules is available on the FCC’s website at: https://www.fcc.gov/restoring-internet-freedom
If a subscriber believes that we are not in compliance with the FCC’s rules, the subscriber may file an informal complaint with the FCC.  The FCC urges subscribers to submit any complaints via its website at the following address: https://consumercomplaints.fcc.gov/hc/en-us.

 


CONTACT
Skynet Sales: 281-293-7900
Skynet Support: 281-293-7900
sales@skynetwisp.com

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